How we use your information
Here at GCL UKl we care about your data and privacy. In this section we will tell you exactly what data we collect, what we do with it and why we collect it.
Just visiting the website?
If you’re simply browsing, we do not collect any information other than your IP address. This is part of the website process it is not used by us or any third parties and is removed after the standard 12-month period.
Placed an order?
If you have placed an order, we will have to collect some data from you. Here is the data we will need and why we need it.
Name – We need to know who to send your furniture to.
Address – We need to know where to send it.
Phone Number (maybe mobile) – We need to organise delivery and get in touch should there be any problems.
Email address – We need to confirm the order, maybe book in delivery and get in touch if there are any problems.
Card Details – We need to take payment.
Some of these details are shared with our national couriers in order to get your furniture delivered on time, to the right person, at the right address. We will never send your card details to any third parties although all payments are managed by one of the largest online payment companies.
Your order and the data that goes alongside that will remain on our system in line with HMRC requirements and deleted thereafter. We also keep paper records for the same purpose. These records are stored securely at our offices (paper copies) or an encrypted secure server hosted by our IT department. Your card details are not stored here they are stored securely with World Pay and stay with them for the duration of your warranty.
Under the Data Protection Act 2018 you have the right as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Access to Personal Information
We will try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘Data subject access request’ under the Data Protection Act 2018. If we do hold information about you, we will: give you a description of it; tell you why we are holding it; tell you who it may be disclosed to; and let you have a copy of it in an intelligible form. To make a request to us for any personal information we may hold you need to put the request in writing to the address provided below. If we do hold information about you, you can ask us to correct any mistakes or update it by, once again contacting the address below.
How to contact us